To ensure that the Belden Wireless Solution meets the end-users' needs on an ongoing basis, and to help them protect their WLAN investment, Belden offers a comprehensive support program consisting of two levels of service/support: our Standard Warranty agreement and our ActiveTAC™ Extended Service Program.

The Standard Warranty guarantees the following coverage:

• The system hardware for a 12-month period
• The software for 90 days from the date of shipment to the system provider and/or end-user.
• All software patches and bug fixes
• Return Material Authorization (RMA) policy specifies that all product warranty claims must be returned to Belden within the first thirty (30) days after shipment.
• The repair and/or replacement of any faulty hardware item will be accomplished within 30 days -- anytime within the twelve (12) month warranty period. The same set of circumstances applies to any defect in system software.
• Technical Support (first six months)

• An extended hardware warranty; renewable up to three years
• A next business day (NBD) Advanced Hardware Replacement Policy -- or, the NBD dispatch of any system hardware required
• All software patches and bug fixes
• All software upgrades and new feature releases
• Technical Support 24/7
• Preferred rate on all Belden Professional Services

The following table provides comparison data on the Standard Warranty vs. the Extended (ActiveTAC) Service Program. For more detailed information, including information on how to purchase/implement either of these programs, please contact your local Belden sales representative.

Technical Support

Experienced Belden technicians are rigorously trained to provide technically astute information on the Belden Wireless System and its various components via email (wirelessinfo@belden.com) or telephone (1.800.BELDEN.4). This includes questions relevant to the system hardware, software (including the configuration of the software), hardware installation and system troubleshooting.

Advanced Hardware Replacement

As part of the ActiveTAC Extended Service Program, Belden will ship any replacement part by the next business day for all registered and approved replacement requests made before 3 p.m. EST during business days. An RMA number is issued for all replacement parts and all parts must be returned immediately after the replacement part is received. If the products covered under the RMA are not returned within 30 days, customers will be invoiced.

Belden Professional Services

As part of the ActiveTAC Program, Belden offers discounts on a comprehensive group of professional services to support any pre- or post-sales system design, troubleshooting and network integration issues that arise. Services offered include:

• Complete system design and planning, including AP layout services
• Site surveys (although minimal RF planning is necessary with the Belden Wireless Solution, a comprehensive engineering survey can be provided to help secure the requirements of the bid or IT/engineering requirements)
• Consulting and review of the wireless proposal/specifications with engineering.
• Complete system integration (wireless LAN to the wired LAN)
• Troubleshooting services for particularly complex WLAN installations
• Security assessments and advanced wireless intrusion & prevention solutions (WIPs)
• For Professional Service requests outside of North America, contact your local sales representative.

These services are also available to Standard Warranty customers at standard rate-card price levels.

If you have already purchased the Belden Wireless Solution you can register your products online via the BWI and Registered Users Login.